IT Support Technician

Hawaii Tech Support | Honolulu, Hawaii (Hybrid)(Full-Time)  

• Triage and manage support tickets using ConnectWise Manage and provision user accounts via Office 365.
• Deploy workstations with ImmyBot, providing troubleshooting for hardware, software, and network issues.
• Document resolutions in ITGlue and collaborate with senior teams to resolve escalated issues.
• Conduct onsite IT equipment installations and monitor infrastructure for performance and security.
• Administer servers, apply updates, and assist with system migrations and vendor coordination.

Program Data Specialist

(1) Data Precision Expert: Meticulous specialist ensuring data accuracy via rigorous cleaning, transformation, and preparation techniques. (2) Insightful Data Analyst:Proficient in statistical methods, uncovering trends, and making predictions for informed decision-making. (3) Excel Guru and Communicator: Excel adept, utilizing it for daily analysis; skilled in clear communication and presentation of data insights.

Bank Teller

Customer Service and Communication Skills: ⦾ Provided excellent customer service and answered customer questions. ⦾ friendly and professional manner is a crucial aspect of data analysis and data science. ⦾ Effective communication skills are necessary to understand the client's requirements ⦾ develop solutions accordingly. Accuracy and Attention to Detail: ⦾ Accurately processing transactions, balancing cash drawers, and resolving discrepancies. ⦾ Attention to detail and the ability to work with large amounts of data. Compliance and Security: ⦾ Upholding bank policies and procedures to ensure compliance with regulations. ⦾ Minimizing the risk of fraud or error is essential in banking. ⦾ Compliance and security are critical factors in data analysis and data science. ⦾ Ensuring the confidentiality and integrity of data is of utmost importance.

Assistant Teacher of English (Osaka, Japan)

(1) Team Collaboration: Collaborate with a team to develop and implement effective lesson plans for teaching English language. Utilized various teaching strategies and techniques to enhance student engagement and learning outcomes. (2) Data/Research: Utilize data-driven insights to monitor and report student progress to teachers and school administrators. Continuously assessed and adapted the teaching methods to meet individual student needs. (3) Contribution: Through data analysis, research, and collaboration with other educators I developed teaching materials. Used data to create engaging and informative materials that improve student learning outcomes.

Data Science Apprenticeship

(1) Education and Training: Completed a 9-week intensive apprenticeship on data science at Le Wagon. Focusing on Python, SQL, Pandas, Matplotlib, and machine learning. (2) Technical Proficiency:Gained proficiency in Python programming language for data analysis and machine learning. Acquired skills in SQL for managing and querying relational databases.Acquired skills in Pandas and Matplotlib for data manipulation, analysis, and visualization. (3) Machine Learning and Specializations:Learned the fundamentals of machine learning using scikit-learn and TensorFlow libraries. Obtained a basic knowledge of deep learning techniques and their applications. Developed an understanding of natural language processing and its relevance to data science.

• Housing Price Predictions
• Titanic Survival Analysis and ML Predictions
• Tokyo Restaurant Tinder App (Oni-Giri)
• ML Anime Recommender Application

Computer User Support Specialist

Melanie Vallejos DDS Inc | Kahului, Hawaii (Online) On-Call, Contract Work

• Transitioned client systems from Windows 8 to Windows 11 Pro and resolved technical issues.
• Coordinated repairs and replacements with vendors and internal teams while managing warranties.
• Conducted system checks to ensure performance, developing detailed troubleshooting documentation.
• Trained end users on new software and monitored IT systems for reliability and efficiency.
• Maintained accurate records of support requests and resolutions in ticketing systems.