From IT Support to Cybersecurity – On a Mission

From Data to Defense — A Journey in Tech.

Hey there! I’m Jack—a tech enthusiast with experience in IT support and a growing passion for cybersecurity. I’m currently studying at HPU, and I’m on a mission to turn curiosity into career. Check out my projects and journey so far!

What I’m working on

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

Projects

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

...
Work title
Front-End Developer

This is a longer card with supporting text.

Experience

Computer User Support Specialist
Melanie Vallejos DDS Inc., Computer User Support Specialist
Kahului, Hawaii, USA | March, 2023 - May, 2024

Melanie Vallejos DDS Inc | Kahului, Hawaii (Online) On-Call, Contract Work

  • Transitioned client systems from Windows 8 to Windows 11 Pro and resolved technical issues.
  • Coordinated repairs and replacements with vendors and internal teams while managing warranties.
  • Conducted system checks to ensure performance, developing detailed troubleshooting documentation.
  • Trained end users on new software and monitored IT systems for reliability and efficiency.
  • Maintained accurate records of support requests and resolutions in ticketing systems.

Data Science Apprenticeship
Le Wagon Tokyo, Data Science Apprentice
Meguro, Tokyo, Japan | March, 2023 - June, 2023

(2) Technical Proficiency:Gained proficiency in Python programming language for data analysis and machine learning. Acquired skills in SQL for managing and querying relational databases.Acquired skills in Pandas and Matplotlib for data manipulation, analysis, and visualization. (3) Machine Learning and Specializations:Learned the fundamentals of machine learning using scikit-learn and TensorFlow libraries. Obtained a basic knowledge of deep learning techniques and their applications. Developed an understanding of natural language processing and its relevance to data science.

Bank Teller
American Saving Bank, Bank Teller 2
Kahului, Hawaii, USA | June, 2021 - March, 2022

Accuracy and Attention to Detail: ⦾ Accurately processing transactions, balancing cash drawers, and resolving discrepancies. ⦾ Attention to detail and the ability to work with large amounts of data. Compliance and Security: ⦾ Upholding bank policies and procedures to ensure compliance with regulations. ⦾ Minimizing the risk of fraud or error is essential in banking. ⦾ Compliance and security are critical factors in data analysis and data science. ⦾ Ensuring the confidentiality and integrity of data is of utmost importance.

Program Data Specialist
Hawaii Food Bank, Program Data Specialist
Honolulu, Hawaii | August, 2023 - May, 2024

Insightful Data Analyst:Proficient in statistical methods, uncovering trends, and making predictions for informed decision-making. (3) Excel Guru and Communicator: Excel adept, utilizing it for daily analysis; skilled in clear communication and presentation of data insights.

Certifications

Badges & Skills

Education

Bachelors of Arts: Japanese Language and Literature
Portland State University September, 2015 - August, 2021

Bachelors of Arts: Ministry
International College of Christian Ministry June, 2017 - July, 2019

Le Wagon Boot Camp: Data Science
Le Wagon Tokyo March, 2023 - June, 2023